Sign in to your canceled smartphone? : goo smartphone part

Questioner: Inabatchi Gender: Female Age: 40s Prefecture: Fukuoka Prefecture

Carrier: docomo Model name: Galaxy

Related information for this question: Settings | Troubleshooting/Support

My child is playing with the camera and listening to music on the canceled GALAXY.

And I had it locked, but another kid entered the wrong pattern dozens of times to unlock it.

Then you will be asked to enter your username and password saying "Sign in with your Google account to unlock."

No matter what I type, the sign-in is not successful.

Do I need a username and password even though I have canceled my smartphone?

How can I use the camera and listen to music again?

I cry because I can't listen to music...

I'm sorry for the silly things, but please let me know.

Thank you m(_ _)m

Bench will answer!

Hello, this is Benchi.

"Password" here is the password for the Google account you use on your smartphone.

If you haven't changed your Google account, you can unlock it by entering its password.

Is the Google account I use on the smartphone I'm currently using the same as the one on the smartphone I can't unlock anymore?

Try entering your password as a test.

If it still doesn't work, you may want to consult with a docomo shop once.

However, in that case, the possibility of being initialized is very high, so please understand in advance.