My iPhone is broken! Where should I bring it in for repair?

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If your iPhone breaks down, where can you rely?

There are roughly three types of places that will repair your iPhone.

Apple Stores, Apple Authorized Service Providers, and mobile phone carriers are approved Apple service outlets. It is here that you will be introduced in the manual and support. In the past, iPhone repairs were handled only by Apple Stores and Apple authorized service providers, but now NTT Docomo, Softbank, au, and some carriers accept repairs at some stores. In addition to authorized repair centers, there are repair shops in town. Although it is not recognized by Apple, there are two types: those who have registered with the Ministry of Internal Affairs and Communications as repairers for smartphones, etc., and those who have not yet registered. Many of the repair shops in the city are smartphone stores, or they also buy and sell second-hand smartphones, but there are various patterns such as repairing shoes and bags, and specializing in smartphone repair. Because of this, they sometimes set up stores in unexpected places. So what are the differences between them?

The peace of mind of an authorized contact, if you have an AppleCare+ subscription

Apple Stores, Apple Authorized Service Providers, and mobile phone carriers are the official contact points that come to mind first. The advantages and disadvantages are as follows. Benefits

Disadvantages

Before thinking about who to repair, check if you have AppleCare+. AppleCare+ is a paid service that extends and strengthens iPhone support provided by Apple. You can subscribe only when you purchase an iPhone or within 30 days after purchase. If you have AppleCare+, in most cases it's a better deal. For example, even if the screen is cracked, it can be repaired up to twice for 3,400 yen for two years from the date of purchase. To use it, you will either bring it to an Apple Store, Apple, or an Apple Authorized Service Provider, or ask for a pick-up service over the phone. Even if you do not join AppleCare+, you can of course get it repaired because it is a regular window. However, the price will be significantly higher from 3,400 yen even if the screen is broken, 17,800 yen for iPhone 6s, 7, 8, 19,800 yen for iPhone 6s Plus, 7 Plus, 8 Plus, and 31,800 yen for iPhone X. Since it is a regular repair, there is a sense of security that Apple's support will continue even after the repair. Even if something happens after the repair, you don't have to worry about a lot of things because the support window is still at Apple. However, there is a problem that the number of regular repair windows is small. Therefore, there may be areas that do not exist nearby, or they may not be able to respond immediately. In principle, the data is not guaranteed and is initialized, so it takes time and effort to back up the data yourself and restore it.

Repair shops around the city

The repair shops in the city are not specific companies, so prices, service contents, and forms vary. The advantages and disadvantages compared to regular windows are as follows. Benefits

Disadvantages

The town repair shop is not related to Apple. To the last, each repair shop just explains that "we can repair iPhone". Such unauthorized iPhone repair shops include those that reported to the Ministry of Internal Affairs and Communications and those that did not. This registration system started in April 2015. It is a system to register with the Ministry of Internal Affairs and Communications as a company that performs correct repairs that comply with the Radio Law and the Telecommunications Law by notifying repair methods and repair targets. The Ministry of Internal Affairs and Communications does not verify the ability of repair shops that have properly submitted the necessary notifications, but it can be considered a measure of the awareness and trust of the repair shop. Registered shops are often listed as "Ministry of Internal Affairs and Communications Registered Repair Contractors" on their shops and websites in an easy-to-understand manner. The charm of the town's repair shops is that there are a large number of shops. Even in rural areas, you can find it at terminal stations or along main streets, so you can rely on it when you want to repair the screen as soon as it breaks. Due to the large number of shops, it is possible to avoid the time it takes to make an appointment for repairs by going to other repair shops. Repair details and prices vary depending on the store, so you should choose according to your purpose, whether you value the price or the warranty and the speed of repair. The repair fee varies greatly depending on the size of the screen of the iPhone and whether it is new or old, and the work time may be completed in less than a few hours. Both of these are things you want to check on the phone for the latest information before you visit. As a general rule, regular repairs will initialize the iPhone, but many repair shops in town have a selling point of "Data not initialized". It can be said that it is more reliable than a regular window when you want to make a quick repair in a situation where you cannot take a backup. However, the difference between shops also comes out in the quality of repairs and warranties. Let's check the difference in aspects other than price, such as what kind of repair parts are used and whether the store has its own warranty. Also, if you disassemble your iPhone outside of Apple's authorized service, you will be out of warranty. You need to be aware of the risks and take advantage of them. Depending on the content of the repair, there may be cases where problems occur with trade-in.

What are the points for choosing a repair shop?

Points for choosing a repair

When it comes to choosing where to have your car repaired, it is difficult to say which one is better, a regular service or a local repair shop. Because it depends on your situation. First, if you have AppleCare+, don't hesitate to use it. If you don't use it here, there's no point in joining in the first place. Also, the fact that the warranty period of AppleCare + remains, there is a possibility that it will be used for repairs in the future. At that time, it would be better to avoid the risk of deviating from the warranty provisions. If you don't have AppleCare+, it depends on how long it's been since you bought it and what model it is. iPhone X is not supported by many repair shops in the city, so it is better to go to the regular window. The iPhone 8 is also expensive to repair, so you need to carefully balance the price and the risk of the warranty. On the other hand, products that have been purchased for more than one year and sold for more than two years are more affordable and the warranty period has passed, so it is easier to choose a repair shop in the city. As you get used to it, the fact that you don't have to initialize the data will become more attractive. If you got your iPhone from an acquaintance or bought it at a second-hand store, check the status of Apple's genuine support from the serial number. In the first place, if the official warranty has expired or it is not supported, the great benefits of the official window will be irrelevant. Regarding peace of mind, it is important to judge how much you can afford to spend on peace of mind. Of course, regular repairs will give you a higher sense of security. However, you should consider how much you can pay for that sense of security. The difference between the repair shop in the city and the regular window can be considered a security fee. Think about how much you will pay for peace of mind in the future. Although it is not a regular warranty, there are repair shops' own repair warranty and second-hand purchase warranty. With these guarantees, you can also think of covering the risk of not being able to receive a regular guarantee with another method.

What is the current repair shop situation?

Apple's official contact points are increasing, and carrier repair acceptance services and price revisions are being made. On the other hand, the repair shops in the city are also changing day by day. What is the current state of repair shops? So, I asked Mr. Kaburagi, who has been running the site "iPhone ambulance | Find an iPhone repair shop" covering iPhone repair shops all over Japan for more than 4 years, about the recent iPhone repair market.

What are the most common requests for iPhone repairs?

I've heard that more than 70% of screens that are brought in for repair are cracked. After that, it continues with battery replacement and submersion.

Which model of iPhone have you been getting a lot of requests for recently?

Recently, there seems to be a lot of requests from the iPhone 6 series to the iPhone 8.

What kind of troubles are caused by repairs?

It is very rare to hear that the iPhone does not start a few days after the cracked screen is repaired. This may be a repair error or a hardware defect, and it is not always a store problem. In order to deal with such troubles, it is common to set up a 3-month or more warranty after repair at the shop. As far as I know, I have never heard of any troubles where data has disappeared due to repairs.

What kind of technology does the store have?

I've never heard of a work result that you can tell at a glance that it's being repaired. Rather, I've heard stories that even if you open it, you can't tell if it's been repaired.

Are repair shops increasing? In that case, where are most of them?

Although some stores are closed, as a result, nearly 200 stores are increasing nationwide every year. The places where the number of people is increasing are proportional to the places where there are many people, and there is no particular bias in the number of places. For example, looking at the list of iPhone repair shops in Shinjuku Ward, the Shinjuku area in Tokyo, where repair shops are most concentrated, currently has less than 50 iPhone repair shops, but three years ago there were only about 20 shops. You can see that the number of stores has more than doubled in three years.

How do I find repair shops that are increasing year by year?

What if you actually want to find a repair shop? If you go to a large station and walk around, you will often find signs, but if you want to search smartly, you should use a search service. The "iPhone ambulance" that we talked about this time can search for nearby repair shops from addresses, station names, and maps. The list also includes information such as Apple authorized service providers and Ministry of Internal Affairs and Communications registered repair companies, so you can search according to the level of trust you are looking for. Also, as information about the repair shop, the URL of the official website, phone number, and business information are also listed, so call the shop before you go and ask about the current congestion and the rough price of the repair you want to ask. Let's listen. If you have multiple repair shops, it's best to contact a few. Source: iPhone ambulance (masa)

[Official] - Make sure to buy and reserve your iPhone online!

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